Frequently Asked Questions
Everything you need to know about your MAXL® shopping experience.
What is the standard shipping time for MAXL® orders?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping, depending on your location and customs processing.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, visit our Returns Portal with your order number and email address. Items must be unworn, unwashed, and have original tags attached.
What payment methods do you accept?
MAXL® accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Afterpay.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are MAXL® products ethically manufactured?
Yes, we are committed to sustainable fashion. All MAXL® garments are produced in certified factories that adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.